How can I contact Arveture?

You can email us at support@arveture.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes. We offer free insured shipping worldwide.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Is it safe to use my credit card at Arveture?

At Arveture, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.

All payments are processed through a secure checkout system.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment services are secure.

Will I be charged with customs taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

How long will it take to receive my order?

After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How do I return an item?

Please contact us at support@arveture.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@arveture.com